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KEY ACTORS
A
PROVIDER
B
INTIMATE PARTNER(S) AND FAMILY MEMBERS
C
FRIENDS
D
CLASSMATES AND COLLEAGUES
E
CLIENT
F
COMMUNITY LEADERS
G
COMMUNITY MEMBERS
H
RELIGIOUS INSTITUTIONS
I
COMMUNITY-BASED ORGANIZATIONS
J
SUPERVISORS
K
FACILITY LEADERSHIP AND MANAGEMENT
L
PROFESSIONAL ASSOCIATIONS
M
INSTRUCTORS AND MENTORS
N
ACCREDITATION AND TRAINING ORGANIZATIONS
O
HEALTH SYSTEM
P
INTERNATIONAL BODIES
Q
GOVERNMENT AGENCIES
R
DONORS
MAP
* MENTORS, COLLEAGUES, AND INSTRUCTORS. ** COMMUNITY LEADERS
Perceived norms
Health literacy
Expertise and skills
Gender competency
Power dynamics
Healthcare approach
Goals
Perceived role
Commitment
Enforcement and compliance
Policies and laws
Access to services
Commodity supply chains
Technical assistance
Social andeconomic context
Gender equality
Empathy toward client
Individual mindset
Identity
Personality type
Past experiences
Perceived autonomy
Bias and partiality
Attitudes and values
Self-Efficacy
Family planning prioritization
Health system culture
Targets and auditing
Personal stressors
Political context and priorities
Donor ideologiesand incentives
Financial resources
for healthcare
Relationship type with partner(s)
Relationship gender dynamics
Support and trust
Relationship health
Communication
Attitudes, values, and behaviors
Culture and religion
Family roles
Social networks
Attitudes, values and behaviors
Social Networks
Social support and trust
Health literacy
Healthcare experiences
Healthcare preferences
Expectations for care
Relationship dynamics
Experiences of violence
Agency and power
Authority bias
Perception
Community organization
Accountability measures
Community leaders
Emotional activators
Expectations for care
Community definition of quality
Healthcare preferences
Social stigma
Gender norms
Socio-cultural norms
Discrimination
Religious influences
Social sanctions
Health mis/disinformation
Staff roles and expectations
Community-facility dynamics
Staffing levels and workload
Hierarchy and power dynamics
Skills and capabilities
Measurement and quality assurance
Processes and procedures
Training and development
Service delivery integration
Resource availability
Geographic location
Physical environment
Facility type
Gender competency
Organizational culture
Leadership and management
Recognition and growth
Professional bodies
Perceived support
Contracts and compensation
Ministry and agency roles
Career advancement
Policies
Healthcare costs
Resource management
Coordination systems
Guidelines and protocols
Provider support structures
Provider training and development
Gender competency
Monitoring and evaluation
Administrative tools
Profesional networks
Religious leaders
Community leaders
Identity
Attitudes and values
Financial resources
Self-Efficacy
*
**
To begin thinking about factors influencing provider behavior in your context, use this worksheet as you review the map. This worksheet will help you document early assumptions about what does and does not influence provider behavior in your setting. You can then conduct assessments and apply tools together with providers and other relevant stakeholders to identify the most influential factors and check them against initial assumptions in this worksheet.
These printable cards are useful in work planning sessions or design workshops to think through all the factors that could influence provider behavior in your context and make decisions, together with providers and other stakeholders, about which ones your initiative should address.
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